Today’s Tim Horton’s Experience:
Me: “Hi, I’ll get a small coffee — double cream — and a boston cream donut, please.”
TH: “Small, two cream and boston cream.”
<rings up a *large* coffee with two creams>
TH: “I’m sorry sir, we don’t have any boston cream.”
Me: “Okay, double-chocolate, then.”
TH: “I’m sorry sir, we don’t have any double-chocolate available.”
Me: “Well, what *do* you have?”
TH: “…wait, we have a double chocolate for you.”
<rings up a double-chocolate donut>
Me: “So, that’s a *small* coffee — double cream — and a double-chocolate donut.”
TH: “Large, two cream, and a double-chocolate donut.”
Me: “No, a *small* coffee.”
TH: “Oh, ok.”
<corrects the large coffee to a small coffee on the display – everything looks correct now>
Me: (pause – waiting for confirmation) “Everything good?”
Me: (pause) “Okay…?”
<I drive away, up to the order window>
I get to the window, and there, waiting for me, is my large coffee (and no donut).
I give the teller the money for a small coffee and a donut. She sits there counting it, clearly confused. A second employee tries handing me the large coffee and I tell her “No, a *small* coffee with double cream”. She, too, is confused. A third employee looks on.
“I ordered a small coffee and a double-chocolate donut”, I say. This time it clicks. I get my coffee and donut. I wait a bit for any sort of confirmation that I gave the correct amount of money from the first teller who took my money, but she never gets back to me. I drive away.
I get to work and my center console is covered in coffee. They didn’t push the lid on properly.
I wish I could say this entire experience has only happened once or twice.