I was in the market for a new LCD TV yesterday, but, it looks like no one wanted my business. I did some research, found a decent model, then I hit three stores along the same street in my end of town which carried that model.
I started at Best Buy. The salesman there reluctantly agreed to do the price matching after giving me the whole “they may not have it in stock” spiel. However, when I suggested he also throw in a free HDMI cable, he laughed at me. He though it was a big joke. He refused to do it! So, I left and talked with a manager, who ended up saying the same thing “no free cable”. He called over the salesguy (not knowing he was the one I had just dealt with) and the salesguy laughed about it again, right in front of the manager. I know one store whose head office is getting a nasty letter.
Then I went to Future Shop. The salesman there was more than happy to give me a free cable, but he absolutely would not budge on the price. No counter-offers, just flat out refusal. This guy became increasingly flustered as I tried to reach a deal, but he simply did not want to negotiate. So I left.
My last stop was at Visions. They didn’t have the model in stock, but they did have “one” left at their other store. He offered to take my payment today and give me the TV tomorrow as they would have it transferred between stores. Not a big deal, but definitely not a good thing to say to a customer. What was worse, the guy would not even accept a slightly lower price nor would he even throw in free HDMI cable for my inconvenience! When I could just drive down the street and pick the same thing up at two other stores!! He even had the gall to lie to me, giving me some story that his profit margin on the TV was only $40. Unbelievable! The best he said he could do was give me a “deal” on an HDMI cable, offering to sell me one for $20 (I can easily get them cheaper at a local computer store, or even online). I gave the guy a few minutes to reconsider, then I just left.
Is it just me, or are these salesman crazy, losing a sale over $10 or $20? Are these TVs in such high demand? In this economy?